Frequently Asked Questions
Do you process prescriptions to USA ?
How do I find out the shipping costs?
How do I use your online shopping cart ?
Do you ship outside North America ?
What is high encryption browser ?
How long does it take for my order to arrive ?
How can I track my order ?
Can we know who are helping me in your pharmacy ?
No, in order for us to release prescription drugs in Canada we need to have a legal prescription & signed by a licensed Canadian doctor; therefore, we cannot honor or process any prescriptions outside Canada.
Our secure online shopping cart will give you all the detail costs once you enter your shipping address and shipping method.
You can start shopping by clicking the "BUY" button, the cart will keep track of the items for you. You may choose to change quantities, continue shopping or to check out.
On the shipping information page, please fill in your shipping address and select your shipping method.
On the billing information page, please fill in your billing details.
You can finalise your order by clicking the "Place Order" button, an order number will return to you. Also an email will be sent to confirm your successful transmission.
Further details of using the shopping cart can be found in the "Help" Button inside our cart or here
Yes, we ship outside North America. There is an option on the shopping cart that you can choose.
We use 2048 bit secure encrypted server by Thawte to process our online requests, in doing so, all the vital information will be scrambled during transmission for the optimal security.
Some browsers can only process a lower grade encryption which will not be compatible with our site, we recommend you to upgrade your browser to 248 bit high encryption.
To check the encryption level of your browser, click on the top menu bar and go to "Help" and click "About". It should say Cipher Strength, either 128 bit or 248 bit.
Being a licenced pharmacy, we uphold client confidentiality. No personal data will be sold to outside vendors. Please refer to our Policies Page for details.
NORMAL DELIVERY TIME FOR CANADIAN ORDERS:
7-14 working days by XpressPost Mail
NORMAL DELIVERY TIME FOR NORTH AMERICAN ORDERS:
7-14 working days by Xpresspost USA
14-28 working days by Surface Mail USA
NORMAL DELIVERY TIME FOR INTERNATIONAL ORDERS:
14-28 working days by Air Parcel
48-72 working days by Surface Mail
Please note: Sometimes, there will be delays from the Postal System and Customs Department of your country. We will not be responsible for these situations beyond our direct control.
You can track your order by using this link:
Canada Post Tracking
Yes, our pharmacy established in 1986 and we have been serving many of our happy internet clients since 1997. We are licensed in the province of Alberta, Canada. The Manager name and Pharmacy License are listed in our contact page.